Shipping costs vary based on your location, the size/weight of your order, and delivery requirements. We provide transparent quotes during checkout with no hidden fees. Generally, shipping within the same continent ranges from $200-$500, while international shipping ranges from $600-$1,200 depending on destination.

Yes, our logistics team manages all customs documentation and clearance procedures. However, import duties, taxes, and fees are the responsibility of the customer and vary by country. We provide estimated charges before finalizing your order to avoid surprises.

In the rare event that your order arrives damaged, immediately document the issue with photos and contact our support team. All shipments are fully insured, and we will coordinate repairs or replacement at no additional cost to you. Our comprehensive packaging minimizes damage risk to less than 0.5% of shipments.

Expedited shipping options are available for most destinations at an additional cost. Priority handling can reduce transit times by 30-50% depending on the route. Contact our sales team for expedited shipping quotes before placing your order.

Yes, we offer premium white glove delivery service which includes professional unloading, basic assembly, placement at your desired location, and removal of all packaging materials. This service is available in most locations for an additional fee.

All batteries are shipped in compliance with international regulations for lithium-ion transportation. They are secured, stabilized, and shipped at appropriate charge levels for safety. Our packaging meets all IATA and IMDG requirements for hazardous materials transport.

We partner with leading global logistics providers including FedEx, DHL, UPS, and specialized freight forwarders with expertise in vehicle transportation. Carrier selection is based on your location, delivery timeframe, and which provider offers the most reliable service for your route.

Yes, we regularly ship to freight forwarders for customers who prefer to manage the final leg of delivery themselves. Please ensure your forwarder is aware of the shipment dimensions and weight, and provide us with their complete documentation requirements.

We ship to virtually any location with postal service, though remote destinations may incur additional surcharges and longer delivery times. For extremely remote locations, we may require use of specialized carriers which can increase costs. Contact us for specific remote location shipping quotes.

Shipping schedules may be affected during major holidays in both the origin and destination countries. We provide advance notice of holiday shipping deadlines on our website and recommend ordering early during holiday periods to ensure timely delivery. Most carriers do not operate on major holidays, which can add days to delivery estimates.