Our standard guarantee periods vary by product category: Golf carts and vehicles come with 3–5 years of coverage, lawn mowers and turf equipment have 2–3 years, attachments and accessories have 1–2 years, and batteries have 24–36 months of specific coverage. All products include a 30‑day satisfaction guarantee. For exact coverage details for your specific product, please refer to your purchase documentation or contact our team.

Our guarantee may be voided by: unauthorised modifications, improper maintenance, accident damage, use beyond specified capacity limits, or installation of non‑approved parts. Normal wear items like brake pads and tyres are covered against manufacturing defects but not routine wear. Using non‑approved chargers may void battery coverage. We recommend following the maintenance guidelines provided with your product.

To initiate a claim, contact our support team with your order number, product details, and a description of the issue. We will guide you through the process, which typically involves some basic troubleshooting, photo/video documentation, and then determining the best solution — whether parts shipment, local service authorisation, or other remedies. We aim to resolve claims quickly and fairly.

Yes, our Product Guarantee is fully transferable to subsequent owners at no cost. The remaining coverage period transfers with the product, adding value if you decide to sell it later. The new owner simply needs to register the transfer with us using the original purchase information.

Absolutely. Our guarantee coverage is global and applies regardless of where you are located. We have service partnerships in over 30 countries, and for locations without local service options, we expedite parts shipments and provide comprehensive support for local repairs. Customs duties and taxes for replacement parts are covered by us.

While our coverage is extensive, it does not include: cosmetic damage from accidents or misuse, damage from natural disasters, routine maintenance parts (filters, wiper blades, etc.), damage from improper storage, modifications without authorisation, or issues caused by third‑party accessories. Consumable items like tyres are covered against manufacturing defects but not normal wear. For a complete list of exclusions, please refer to your warranty documentation.

Battery claims are handled through a graduated coverage system. During the first year, we replace defective batteries at 100% cost coverage. In years 2–3, we offer prorated replacement based on the remaining life expectancy. We remotely diagnose battery health through built‑in monitoring systems when possible, and often ship replacements before complete failure occurs. This ensures minimal downtime for you.

In the rare event that a product cannot be repaired economically, we offer replacement with a comparable model or a prorated credit toward any product in our inventory based on the remaining guarantee value. This “lemon protection” ensures you’re never stuck with an unreliable product. We work with you to find the best solution for your situation.

Yes, all software updates for your product’s control systems are provided free of charge during the guarantee period. We continuously improve performance, efficiency, and features through updates when supported. For products with connectivity, we may offer over‑the‑air updates to enhance your experience.

Custom‑built products receive the same comprehensive guarantee as standard models. In fact, we often provide extended coverage on custom components to ensure your unique requirements are fully protected. Each custom build includes detailed documentation of all components and their specific coverage periods. Our team works closely with you to ensure your custom product is fully covered.

You can check the guarantee status of your product by referring to your purchase documentation or by contacting our support team with your order number. We maintain detailed records of all purchases and guarantee periods. We can also provide you with a copy of your guarantee certificate upon request.