Our standard guarantee periods vary by product category: Golf carts come with 3–5 year coverage, e‑scooters and e‑bikes have 2–3 year coverage, and components like batteries have specific coverage periods (typically 24–36 months). All products include a 30‑day satisfaction guarantee.

Our guarantee may be voided by: unauthorised modifications, improper maintenance, accident damage, use beyond specified capacity limits, or installation of non‑approved parts. Normal wear items like brake pads and tyres are covered against manufacturing defects but not routine wear. Using non‑approved chargers may void battery coverage.

To initiate a claim, contact our support team with your order number, product details, and a description of the issue. We will guide you through the process, which typically involves some basic troubleshooting, photo/video documentation, and then determining the best solution — whether parts shipment, local service authorisation, or other remedies.

Yes, our Product Guarantee is fully transferable to subsequent owners at no cost. The remaining coverage period transfers with the vehicle, adding value if you decide to sell it later. The new owner simply needs to register the transfer with us using the original purchase information.

Absolutely. Our guarantee coverage is global and applies regardless of where you are located. We have service partnerships in over 30 countries, and for locations without local service options, we expedite parts shipments and provide comprehensive support for local repairs. Customs duties and taxes for replacement parts are covered by us.

While our coverage is extensive, it does not include: cosmetic damage from accidents or misuse, damage from natural disasters, routine maintenance parts (filters, wiper blades, etc.), damage from improper storage, modifications without authorisation, or issues caused by third‑party accessories. Consumable items like tyres are covered against manufacturing defects but not normal wear.

Battery claims are handled through a graduated coverage system. During the first year, we replace defective batteries at 100% cost coverage. In years 2–3, we offer prorated replacement based on the remaining life expectancy. We remotely diagnose battery health through built‑in monitoring systems when possible, and often ship replacements before complete failure occurs.

In the rare event that a vehicle cannot be repaired economically, we offer replacement with a comparable model or a prorated credit toward any product in our inventory based on the remaining guarantee value. This “lemon protection” ensures you’re never stuck with an unreliable vehicle.

Yes, all software updates for your vehicle’s control systems are provided free of charge during the guarantee period. We continuously improve performance, efficiency, and features through over‑the‑air updates when supported, or through service centre updates for older models.

Custom‑built vehicles receive the same comprehensive guarantee as standard models. In fact, we often provide extended coverage on custom components to ensure your unique requirements are fully protected. Each custom build includes detailed documentation of all components and their specific coverage periods.