To initiate a price protection claim, simply contact our customer support team within 30 days of your purchase with details of the lower price you’ve found. We’ll verify the competitor’s offer and process your 110% price difference refund. The competitor must be an authorized dealer with the identical product in stock for immediate delivery.

Our 30-day return policy covers any product that doesn’t meet your expectations for any reason. Products must be returned in like-new condition with original packaging and all accessories. We cover return shipping costs for products that arrive damaged, are incorrect, or have manufacturing defects. For change-of-mind returns, customers are responsible for return shipping unless they’re exchanging for a different product.

Yes, custom orders are fully covered by our Purchase Guarantee. We understand that custom products require additional trust, which is why we provide enhanced protection for bespoke orders. Custom products may have specific return conditions based on the nature of the customization, but we always work with customers to find a satisfactory solution if expectations aren’t met.

Our Purchase Guarantee applies equally to international orders. We handle all customs documentation and ensure compliance with destination country regulations. Should any issues arise with international shipping, we coordinate resolution directly with our logistics partners. International customers receive the same price protection, return options, and support as domestic customers, though return shipping arrangements may vary based on location.

We accept all major credit cards, PayPal, bank transfers (for large orders), and financing options through our partners. All payment methods are protected under our Purchase Guarantee with the same security standards and fraud protection measures. Your payment information is never stored on our servers, and all transactions are processed through PCI-compliant payment gateways.

Refunds are processed to the original payment method within 3-5 business days of us receiving returned items or approving a price protection claim. For credit card payments, the refund appears on your statement based on your card issuer’s processing time (typically 5-10 business days). For bank transfers, refunds may take 7-10 business days to appear in your account. We provide email confirmation with tracking numbers for all refund transactions.

If your product arrives damaged, please document the damage with photos and contact our support team immediately. We will arrange for repair, replacement, or return at your preference, and cover all associated costs. In most cases, we ship replacement parts or arrange local repair within 24 hours of confirming the damage. For significant damage, we may send a completely new unit via expedited shipping.

Yes, we guarantee on-time delivery based on the estimated timeline provided at checkout. If your order arrives later than promised due to issues on our end or with our shipping partners, we will refund your shipping costs. Delays caused by customs processing, weather events, or other factors beyond our control are monitored closely, and we keep customers informed with regular updates throughout the shipping process.

The vast majority of our products are covered by our Purchase Guarantee. The only exceptions are clearance items specifically marked “as-is” or “final sale,” which represent less than 1% of our inventory. Even these items are covered by our standard Product Guarantee against manufacturing defects. All regular-priced products, custom orders, and sale items are fully covered by our Purchase Guarantee.

Business and fleet purchases receive enhanced Purchase Guarantee terms, including extended price protection (60 days), priority support, and customized return/exchange options to minimize operational disruption. We develop tailored guarantee agreements for business customers based on their specific needs, often including on-site support and expedited replacement services for critical equipment.