Customized products, including golf carts with special colors, branding, or modifications, are generally not returnable unless they arrive damaged or defective. We encourage customers to review custom design mockups carefully before production begins. For custom orders, we offer a design consultation service to ensure the final product meets your expectations before manufacturing.

For large items like golf carts, we coordinate the return process to make it as easy as possible. Once you receive a Return Authorization, we’ll provide instructions for preparing the item for pickup by our logistics partner. In most cases, we arrange for pickup at your location. The golf cart should be in the original packaging if possible, and all accessories and documentation should be included.

If your product arrives damaged, please contact us within 48 hours of delivery. Document the damage with photos and note any issues on the delivery receipt if possible. We will arrange for a replacement or repair at our expense. In most cases, we ship a replacement immediately and arrange for pickup of the damaged unit, minimizing your downtime.

Yes, certain items have specific return restrictions: customized products, special order items, clearance merchandise, gift cards, and products that have been installed, modified, or used beyond basic inspection. Additionally, batteries may have specific return restrictions due to shipping regulations for hazardous materials. Please contact us for specific guidance on these items.

If you received the wrong item, contact us immediately. We will arrange for expedited shipping of the correct product and provide a return shipping label for the incorrect item. In these cases, we cover all shipping costs and often provide a discount or accessory as an apology for the inconvenience.

Yes, we gladly offer exchanges for products within the return period. The process is similar to returns – contact us for an exchange authorization. Once we receive the original product, we’ll ship the replacement. For expedited service, we can sometimes ship the replacement immediately with a credit card hold that is released when we receive the returned item.

Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped, defective product, etc.). For large items like golf carts, we often negotiate discounted shipping rates with our carriers that we can pass along to you. We recommend using insured shipping with tracking for all returns.

We accept returns of used products within the return period if they are in resalable condition. Products showing significant wear, damage, or missing components may be subject to restocking fees or refused. For electric vehicles, batteries must retain at least 80% of their original capacity for a full refund. We evaluate each return on a case-by-case basis.

Yes, sale items can be returned following our standard return policy, unless specifically marked as “final sale” or “non-returnable.” Sale items are subject to the same conditions as regularly priced merchandise. The refund will be for the purchase price paid during the sale.

International returns follow a similar process but require additional documentation for customs. We provide detailed instructions and the necessary paperwork for international returns. Customers are responsible for any customs duties or taxes associated with the return shipment. For defective products, we often cover these costs or provide a partial refund to offset them.